If you want to hang out or use the restroom at Starbucks, you’re going to have to buy something. Starbucks recently implemented a new code of conduct that will be posted in all company-owned North American stores. This code includes rules that ban discrimination, harassment, consumption of outside alcohol, smoking, vaping, drug use, and panhandling. The goal is to prioritize paying customers while creating a welcoming and comfortable environment for everyone.
Starbucks spokesperson Jaci Anderson emphasized that most other retailers already have similar rules in place, and that the company wants everyone to feel welcome in their stores. By setting clear expectations for behavior and the use of their spaces, Starbucks aims to enhance the overall experience for customers. The code of conduct clearly states that violators will be asked to leave and, if necessary, law enforcement may be called. Employees will also receive training to enforce these new policies effectively.
The decision to implement these new rules comes after a high-profile incident in 2018, where two Black men were arrested at a Philadelphia Starbucks for not buying anything. The incident, which was captured on video, led to public outcry and embarrassment for the company. Starbucks Chairman Howard Schultz later expressed a desire to avoid making people feel unwelcome or “less than” in their establishments. However, subsequent incidents of disruptive and unsafe behavior in stores have prompted the need for stricter guidelines.
## Overview
Starbucks has revised its policy to ensure a safe and welcoming environment for paying customers in their stores. The new code of conduct aims to address issues such as discrimination, harassment, drug use, and other disruptive behaviors, while prioritizing the comfort and satisfaction of patrons. Through clear guidelines and the enforcement of these rules, Starbucks is taking proactive steps to maintain a positive atmosphere in their establishments.
### Characteristics
– Prohibition of discrimination, harassment, and disruptive behaviors.
– Clear guidelines for behavior and the use of Starbucks spaces.
– Training for employees to enforce the new policy effectively.
– Emphasis on creating a safer environment for customers and staff.
### Benefits
By implementing these new rules, Starbucks seeks to:
– Prioritize the experience of paying customers.
– Maintain a welcoming and comfortable environment for everyone.
– Address safety concerns and prevent disruptions in their stores.
– Uphold a high standard of conduct and customer service throughout the company.
The new policy at Starbucks represents a shift towards ensuring a positive and secure environment for all customers. By setting clear expectations and enforcing these rules, the company aims to improve the overall experience for visitors. Additionally, the emphasis on training employees to handle these situations effectively demonstrates Starbucks’ commitment to proactive measures in maintaining a safe and welcoming atmosphere.
In a fast-paced retail environment, maintaining order and ensuring customer satisfaction are key priorities for businesses like Starbucks. The implementation of this new code of conduct reflects the company’s dedication to upholding high standards of conduct and creating a positive experience for all visitors. Emphasizing respect, safety, and inclusivity, Starbucks is taking important steps to cultivate a welcoming atmosphere in their stores.
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