The National Telecommunications Agency (Anatel) has launched new guidelines to combat abusive telemarketing calls in Brazil.
Companies are now banned from using multiple numbers to contact consumers, a practice that favored frauds and made blocking calls more complicated.
Tired of telemarketing calls? The new Anatel law prohibits the use of multiple unknown numbers. Image: Jovem PamPenalties for those who violate the new telemarketing calling rules can reach up to R$ 50 million.
Anatel also recommends the use of the “Do Not Disturb” platform from the Federal Government, as well as encouraging complaints through Anatel’s website or by calling 1331.
It is important to note that when receiving suspicious telemarketing calls, the guidance is to answer and remain silent to avoid your voice being used in artificial intelligence fraud.
Furthermore, hanging up the call within six seconds is recommended, as Anatel considers calls of this duration to apply sanctions to companies that act in this way.Blocking of telemarketing calls.
Telecommunications Agency (Anatel) has announced the implementation of a precautionary measure that will block phone calls made by robots.
The inhibition of robocalls aims to prevent abusive telemarketing practices, the citizens’ major complaint.
According to Anatel, the implementation of an active technological solution through excessive and massive phone calls lasting up to three seconds is considered an inappropriate practice even for telecommunications services.
Under the new measure issued by the agency, operators using robocalls have 15 days from the date of publication to take appropriate actions.The purpose is to adjust activities and cease the overload of robot-made phone calls to consumers without real human communication and a reasonable motive.
Once the deadline has expired, operators will be required to block calls from users who continue to generate abusive calls.
What will be the duration period for blocking telemarketing calls?The block on phone calls made by robots will last for 15 days or until the user formalizes a commitment with Anatel to refrain from inappropriate practices and present which measures they will take.
However, blocking originating calls should not affect the maintenance of other telecommunication services contracted by the user.
Operators must send a biweekly report to Anatel with information about users who have been blocked and the respective numbering resources used, as well as the volume of traffic and call blocking dates.
Anatel has determined through the precautionary measure that, within 30 days, telephony providers must block phone calls with numbers not assigned by the agency.
These are theoretically irregular telephone line numbers, regardless of whether they originate within the network or from other providers. Operators and users who do not comply with the new rules will be fined up to R$ 50 million.
The Anatel precautionary measure is valid for three months.Another measure to combat abusive telemarketing is the identification of calls by the prefix 0303.
The goal is to give consumers the freedom to identify called telemarketing calls and thus exercise their right to answer or not answer that call.
New Anatel channel “Do Not Disturb” is a national initiative for people who want to avoid telemarketing calls from companies registered in the telecommunications sectors and financial institutions, such as those offering consigned loans and credit cards.
By August 2022, 5.7 million users have already registered on the platform.Available on the website www.naomeperturbe.com.br, the service allows consumers to register for free on the “National Do Not Disturb List”.
After the request, active telemarketing calls should cease within 30 days.The block applies to offers of fixed-line, mobile, broadband internet, and pay-TV services from operators such as Algar, Claro, Oi, and Vivo.
It also covers proposals for consigned loans and consigned credit cards from financial institutions like Bradesco, Itaú, and Santander, among others.Join FDR’s community and receive free information on your Whatsapp!
